People in Shared Services & Outsourcing Forum 2018

Fourth Edition
CARO Hotel, Bucharest
18 October 2018


About the Event

OUTSOURCING TODAY, the integrated communication platform of for the business services sector, together with THE DIPLOMAT-BUCHAREST organize on October 18, at Caro Hotel Bucharest, the fourth edition of People in Shared Services and Outsourcing Forum.

The annual event dedicated exclusively to the human resources in Shared Services & Outsourcing Industry brings together the business services investors such as SSC, ITO, BPO, academic figures and authorities to discuss and discover new tools, strategies and solutions for developing, implementing & optimizing the HR model.

The event gathers the services industry’s HR executives to share strategic insights on developing next generation, customer-centric HR processes and policies to engage and empower all employees to be the highest performers.

The accelerated advancements in technology such as AI and Augmented Reality, and the continuous rising expectations of the hyper-connected customers have put significant pressure on industry professionals as they have to face the ambiguity of digital transformation, spiraling costs and a shortage of talent.

The discussions will be focused on the most successful operating models, as well as characteristics of the talent and leadership the companies need, how data can be leveraged to provide relevant insights, and the technology worth investing in.


• CEOs, COOs, CFOs, General Managers
• Heads of HR, HR Directors
• Heads of Workforce Planning and Recruitment, Organizational Development & Capability
• HR project and change management
• HR leaders for recruitment and staffing, resourcing, retention, compensation and benefits
• Business & Financial Analysts
• Academic professionals
• Representatives of the student’s associations
• Leaders of the banking, real estate and IT industries
• HR solutions & technology providers.


October 18, 2018
08:30 - 09:30
Registration & Coffee
9:30 - 10:30
Open dialogue between the industry stakeholders and the authorities trying to figure out the steps to be done towards a more efficient cooperation.
• Authorities’ and associations’ steps to support the industry’s human capital necessities
• HR, the engine for growth and critical determinants on reaching the industry’s potential
• Legislative and fiscal updates. GDPR effects
• The power of corporates and universities combined
10:30 - 10:45
Coffee break
10:45 - 12:15
FIRST SESSION. Digital Transformation and Next-Generation Talent Development (PRESENTATIONS & DEBATE)
To what extent will robotics, chat bots and other cognitive technologies change the makeup of our future workforce? With customizable software, cloud-based tools which promote automation, the low skill sectors of the BPO are at high risk. This trend will dominate in 2018 and outsourcing companies will automate more processes to bring innovation to existing clients, improve productivity and regain a labor cost advantage. Emerging skills that will be in high demand include robotics, big data analytics, artificial intelligence and machine learning.
• Exploring the transformation of Human Resources in the current era of technological change in the workplace
• Blockchain technology. Digital transformation of business processes, customer interactions and recruitment
• Emphasis on process automation. On the plus side, automation can make way for more higher-skilled employees
• Cloud computing becoming more mainstream, mature and cost effective
• Best practices
12:15 - 12:30
Coffee break
12:30 - 14:00
SECOND SESSION. The rising expectations of employees (DEBATE PANEL)
To drive innovation and attract and retain top talent, companies are seeking creative, “cool” workplace solutions that offer a variety of amenities and the latest technology.
• The workplace as a recruiting and retention tool
• Strategies to develop talent in the organization
• Trends. The concept of the office as a business club
• Flexibility of space usage with different environments for different phases of work
• Employer branding and company culture – ways to achieve employee engagement
14:00 - 15:30
Networking Lunch

Confirmed Speakers

  • Portfolio Item

    Paula Pirvanescu

    Secretary of State, Ministry of Business Environment, Commerce and Entrepreneurship

    Portfolio Item

    Vivek Bakshi

    General Manager - International Operations (Europe) at Wipro Technologies

    Portfolio Item

    Colin C. Lovering

    EVENT FACILITATOR / Chairman - British Romanian Chamber of Commerce, Senior Vice-President - Avison Young Real Estate

  • Portfolio Item

    Sergiu Negut

    Board Member, Romanian Business Leaders Foundation

    Portfolio Item

    Andrei Mihai Craciun

    Head of office for Innovation, Technological Transfer and Intellectual Property Office Department of Scientific Research and Academic Creation, West University of Timișoara

    Portfolio Item

    Tom Hobson

    General Manager, ADP

  • Mihaela Robu

    Business Development Manager at ACCA South - Eastern Europe

    Portfolio Item

    Noni Jain

    Head of Recruitment for Outsourcing Division, Wipro Europe

    Portfolio Item

    Elena Calin

    CEO, Up your service

  • Florentina Vasiliu

    Head of HR Albania, Romania, Hungary &SSC, Conduent

    Marius Marza

    Senior Project Director for Transilvania Area, COS

    Mircea-Catalin Roman

    Senior Associate, Noerr

  • Francesca Postolache

    Partner, PWC

    Denisa Panaite Cașu

    PwC’s Academy Manager




    Director Tenant Services, Office Agency, Colliers



    • €149

    • Individual

      • Regular seating
    • Register
    • €1,190

    • Corporate Table

      • Eight seats per table
      • Corporate name with logo on table card
      • at the event, preferred placement
      • Corporate name mentioned on website
    • Register
    • 15%

    • discount

    • applied to the participation fee
    • for members of ABSL, ANIS, ClujIT
    • Register
Fees do not include travel, accommodation or other costs
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Our Partners

To receive information on how you can increase awareness of your brand or re-affirm your status as a key player or major investor, please do not hesitate to contact us on email: or phone: +40 31 422.23.69

Organized by


Diamond Partner


Gold Partners




With the support of



Caro Hotel Bucharest

164A Barbu Văcărescu Blvd., 2nd district, 020285, Bucharest

TEL: +4021-208-6100


For general informations regarding the event and for press inquiries please contact Mirela Gavra at email: or phone: +40 31 422.23.69.


20, Brailita Street, 1st Floor
Sector 3, Bucharest,


+40 31 422.23.69
+40 726 652 932